Privacy Policy
Velvet Suds Cleaning LLC
Effective Date: May 2026
Velvet Suds Cleaning LLC is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data. By using our website or services you acknowledge the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us including:
- Full name, email address, and phone number
- Vehicle information including make, model, and condition
- Service preferences and booking details
- Payment method information processed through our payment provider
- Communications you send to us through our website, email, or
Client Hub
We also collect information automatically when you visit our website including:
- IP address and browser type
- Pages visited and time spent on our site
- Referring URLs and device information
- Cookie and tracking data as described in Section 5
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your service bookings
- Communicate with you about appointments, updates, and promotions
- Process payments and manage your account
- Send automated reminders and follow-up communications
- Request reviews or referrals following completed services
- Improve our website and service offerings
- Comply with legal obligations
- Protect the safety and security of our business and clients
3. How We Share Your Information
We do not sell your personal information. We may share your information with third parties in the following circumstances:
Service Providers
We share necessary information with the independent contractors who perform your detailing service, including your name, contact information, vehicle details, and service instructions.
Technology Partners
We use the following third-party platforms that may receive or process your data as part of our operations:
- Jobber:
Our operations and client management platform. Jobber stores your contact information, booking history, and payment method. View Jobber's privacy policy at getjobber.com.
- Stripe:
Our payment processing provider. Stripe handles all payment transactions securely. View Stripe's privacy policy at stripe.com.
- Squarespace:
Our website platform. Squarespace may collect usage data and cookies when you visit our site. View Squarespace's privacy policy at squarespace.com.
- Google:
We use Google Analytics to understand how visitors use our website. Google may collect usage data through cookies and similar technologies. View Google's privacy policy at google.com/privacy.
- Meta (Facebook/Instagram):
We run advertising campaigns on Meta platforms. Meta may use cookies and pixel technology to measure ad performance and reach relevant audiences. View Meta's privacy policy at facebook.com/privacy.
Legal Requirements
We may disclose your information if required by law or in response to valid legal process including court orders or government requests.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you request deletion of your data we will remove your personal information from our active systems within a reasonable timeframe subject to any legal retention requirements.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies including those placed by Google Analytics and Meta Pixel. These technologies help us understand website traffic and the performance of our advertising campaigns. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.
6. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data subject to legal retention requirements
- Opt out of marketing communications at any time
- Request a copy of your data
To exercise any of these rights please contact us directly via email or through your Client Hub account. We will respond to all requests within a reasonable timeframe.
7. Children's Privacy
Our services are intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor please contact us immediately.
8. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Payment information is handled exclusively through our PCI-compliant payment processor and is never stored directly by Velvet Suds Cleaning LLC.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes we will update the effective date at the top of this page. Continued use of our services following any update constitutes your acceptance of the revised policy.
11. Contact
If you have any questions about this Privacy Policy or how we handle your personal data please contact us through our website, Client Hub, or directly via email or text.